Privacy Policy

Last updated: 20 July 2026

Divide

Operated by Divide by Simplified Moves Pty Ltd (ACN 700 293 401 · ABN 21 700 293 401)

Last updated: 20 July 2026

Version: 2026-07-20.1

1. Purpose of this policy

This Privacy Policy explains how Divide by Simplified Moves Pty Ltd (Divide, we, us or our) collects, holds, uses and discloses personal information through divideapp.com.au and the Divide web application.

Divide is designed for Australian separation cases and may contain personal, financial and other sensitive information. We intend to manage personal information consistently with the Australian Privacy Principles, whether or not every activity is legally required to be covered by the Privacy Act 1988 (Cth). Our lawyer is reviewing the company's formal Privacy Act coverage and opt-in position.

2. People covered

This policy applies to:

website visitors;
account holders and case participants;
invited people who have not yet accepted;
lawyers, mediators, accountants and other authorised professional users;
people who join an international-interest waitlist;
people who contact support or make a complaint; and
other people whose information is entered into Divide by a user.

Accounts are intended only for people aged 18 or over who are ordinarily resident in Australia.

3. Information we collect

Depending on how you use Divide, we may collect:

Account and identity information

name;
email address;
authentication information and account identifiers;
confirmation that you are at least 18;
country of residence or eligibility selection;
account preferences and consent records; and
professional role and organisation details, where relevant.

We do not need your full date of birth for ordinary account creation and do not intend to collect it unless reasonably necessary.

Case information

case name and reference;
participant names and contact details;
addresses where a participant chooses or is required to enter them;
household inventory records;
financial assets, liabilities and responsibilities;
item descriptions, categories, values and ownership positions;
private preferences and decisions;
contested or agreed outcomes;
photographs and permitted image evidence; and
reports and exports.

Communications

invitations;
case messages and mediated communications;
support enquiries;
abuse, safety and privacy reports;
complaint correspondence; and
service, expiry and deletion notices.

Payment information

When paid access is available, we may collect or receive:

payer name and account identifier;
case identifier;
payment date, amount, currency and status;
invoice or receipt information; and
payment-processor transaction references.

Payments are intended to be processed by Stripe. Divide does not intend to store full payment-card numbers. Stripe handles payment information under its own privacy and security terms.

Technical and security information

IP address and approximate location derived from it;
device, browser and operating-system information;
authentication and session events;
timestamps;
security logs;
invitations and access events;
report generation and download events, where logging is enabled;
error and diagnostic information; and
cookies, local storage and similar essential technologies.

We collect only what is reasonably required for the Service, security, legal compliance and the purposes described below.

4. Information about other people

A user may enter information about another participant or third party. We ask users to provide such information only where lawful, authorised and reasonably relevant to the separation case.

If another person gives us your name or email address to invite you, we use it to send and manage the invitation. If you decline or the invitation expires, we will retain or delete the invitation information according to our retention schedule and any applicable security or legal purpose.

If you believe information about you has been entered unlawfully, inaccurately or in a way that creates a safety risk, contact support@divideapp.com.au.

5. Sensitive information

Separation cases may reveal sensitive matters, including health information, family-violence circumstances, religious beliefs, sexual information or other protected information, even when Divide does not ask for it directly.

Do not enter sensitive information unless it is reasonably necessary, lawful and appropriate for the case. Where specific consent is legally required, we may ask for a separate confirmation at the point of collection.

At initial launch, Divide does not permit general document-vault uploads. Users should not upload identity documents, bank statements, court documents, audio, video or intimate images unless the app expressly permits the category and provides a specific notice.

6. How we collect information

We collect information:

directly from you when you register, enter case information, upload an image, communicate, pay or contact us;
from another participant or professional who invites you or enters information about the case;
automatically through authentication, security, logs, cookies and similar technologies;
from payment, hosting, authentication, email and security providers; and
from public or official sources where reasonably necessary to verify a professional, investigate misuse or comply with law.

7. Why we use information

We use personal information to:

create and secure accounts;
determine Australian launch eligibility and operate the international waitlist;
create, operate and administer cases;
display information to authorised case members;
record preferences, decisions, disputes and outcomes;
enable professional access according to case permissions;
enable messages and case communications;
generate reports and exports;
process payments, receipts, refunds, chargebacks and reconciliation;
send invitations, service notices, expiry reminders and deletion warnings;
provide support and handle access, correction, privacy, safety and complaint requests;
detect, prevent and investigate fraud, misuse, security events and unlawful conduct;
comply with legal obligations and lawful requests;
establish, exercise or defend legal claims;
maintain, troubleshoot and improve the Service; and
send marketing where you have consented or where otherwise permitted by law.

8. AI and automated decisions

Divide does not use AI item recognition and does not send user photographs to an AI provider for item identification or model training.

Divide does not make automated legal, ownership, entitlement, valuation or settlement decisions. Basic calculations or sorting based on user-entered information do not amount to legal or financial advice.

9. Who can see case information

Participants

After an invitation is accepted, authorised participants can see shared case information according to the app's permissions. Private participant decisions are intended to remain hidden from the other participant until the applicable release conditions are met.

Professionals

Where enabled, professional users receive only the role and permissions shown in the app. The intended launch model gives lawyers a read-only view and gives accountants restricted access to the Financial Register (including marking entries within their scope as verified), requires joint approval for a mediator, withholds the other participant's contact details, addresses and private direct messages by default, and uses a separate mediated communication thread.

A professional may retain information already downloaded outside Divide, subject to their own professional and legal obligations. Removing them prevents future platform access but cannot retrieve an external copy.

Our personnel and providers

Authorised personnel and service providers may access information only where reasonably necessary for support, security, maintenance, incident response, payment processing, legal compliance or enforcement of the Terms. Access should be restricted, proportionate and logged where practicable.

10. Disclosures and service providers

We may disclose information to:

the other authorised participant;
professionals authorised through case permissions;
hosting, database, storage, authentication, email, monitoring and support providers;
Stripe and related payment providers when checkout is enabled;
professional advisers, insurers and auditors;
police, courts, regulators and government bodies where required or permitted by law;
a buyer, investor or successor as part of a genuine corporate transaction, subject to confidentiality and privacy safeguards; and
other people with your consent or as otherwise permitted by law.

We do not sell personally identifiable case information to advertisers and do not display third-party advertising inside Divide.

11. Overseas processing

Some providers or their subprocessors may store or process personal information outside Australia, including for authentication, email, payment, support, logs or infrastructure services.

We will maintain an internal provider and data-location register and take reasonable steps appropriate to the circumstances before using overseas providers. The specific provider list and countries must be technically verified before any more specific public hosting claim is made.

12. De-identified and aggregated information

We may create and use information that has been de-identified or aggregated so it is not reasonably capable of identifying an individual for:

security and performance analysis;
product improvement;
internal statistics;
research and benchmarking; and
future commercial insights.

We will not use raw photographs, direct-message text, free-text allegations, precise addresses or direct identifiers for external commercial insights. We will take reasonable steps to reduce re-identification risk, restrict access and prohibit attempts to re-identify individuals.

13. Marketing and service communications

Case invitations, payment confirmations, security notices, expiry notices and other messages needed to operate the Service are service communications.

Marketing, educational or referral communications will use separate consent where required and will include a functional unsubscribe option. We will action unsubscribe requests within the period required by law.

14. Cookies and similar technologies

Divide uses cookies, local storage and similar technologies needed for authentication, security and operation. Stripe may use its own technologies when payment is enabled.

We do not use advertising cookies. If optional analytics, session replay or other tracking technologies are introduced, we will update this policy and our Cookie Policy and obtain consent where required.

15. Security

We take reasonable technical and organisational steps designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Current controls include authenticated access, database access policies and private file storage for item photographs.

We are progressively implementing stronger role-based permissions, audit logging, payment controls, archive enforcement and security monitoring as part of launch preparation.

No online system can guarantee absolute security. Users must protect their email account, device and password and tell us promptly if they suspect unauthorised access.

16. Retention and deletion

Our intended ordinary case lifecycle is:

up to 12 months of paid active access;
a further 12 months of read-only archive; and
at least 30 days' warning before planned deletion after the archive period.

Before checkout and automated lifecycle features are enabled, case information may remain active until it is deleted, closed or migrated under a notified process.

Different information may be retained for different periods. For example:

payment, tax and transaction records may be retained as required by law;
consent and Terms-acceptance records may be retained to show what was agreed;
security and access logs may be retained for a proportionate security period;
complaints, safety and abuse reports may be retained while reasonably needed;
backups may retain deleted data for a limited cycle before being overwritten; and
information may be preserved for legal, regulatory, safety, fraud, dispute or claim purposes.

We will take reasonable steps to delete or de-identify personal information when it is no longer reasonably needed for a permitted purpose.

17. Shared cases and deletion requests

A shared case can contain information relating to both participants. A request by one participant does not automatically require destruction of the entire case, and the other participant does not have an absolute veto over every privacy request.

We will assess requests individually and may:

provide access to the requesting person;
correct information;
attach a statement that information is disputed;
restrict access to particular information;
delete information that is not reasonably needed;
preserve information reasonably needed for the other participant, case integrity, law, safety, complaints, fraud, security or legal claims; or
delete the entire case where the required approvals and retention conditions are satisfied.

18. Access and correction

You may ask to access or correct personal information we hold about you by contacting support@divideapp.com.au. We may need to verify your identity and authority before responding.

We will respond within a reasonable period. If we refuse access or correction where applicable, we will explain the reason and available complaint process, unless law permits or requires us not to.

Where participants dispute the truth of a case entry, Divide may retain each participant's position or attach a dispute note rather than deciding which person is correct.

19. Complaints

Send privacy questions or complaints to:

Privacy Officer

Divide by Simplified Moves Pty Ltd

ACN 700 293 401

ABN 21 700 293 401

Email: support@divideapp.com.au

Please include sufficient details and supporting information. We will acknowledge the complaint within a reasonable period and aim to provide an outcome or progress update within 30 days.

If the Privacy Act applies to the matter and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.

20. Data breaches

We maintain a written response process for suspected data breaches. We will contain, assess and remediate incidents and notify affected people and regulators where required by law or otherwise appropriate.

Where the Notifiable Data Breaches scheme applies, an eligible breach generally involves unauthorised access, disclosure or loss likely to cause serious harm that has not been prevented through remedial action.

21. Changes to this policy

We may update this Privacy Policy. We will publish the new version and effective date and take reasonable steps to notify users of material changes.

22. Contact